How to Add or Remove emails from a Campaign Monitor List

This document describes how to correctly add or remove emails from a Campaign Monitor list. Alternative methods of removal may result in an email being added to the suppressions list which means they are unsubscribed from ALL GPN emails, instead of the one list.  

The process of resetting  a node’s Current Volunteers list will be used as an example case for this document but the steps should be the same for any other use case. 

Sections:

• Deleting existing emails from the list

• Adding emails to the list

Delete existing emails from the list

The Current Volunteers list for each node is a list of volunteers registered for the current term’s workshop so we need to clear it out and replace it with the signups from the form responses each term. 

1. Log into Campaign Monitor 

2. Select Lists & Subscribers from the navigation bar

3. Ensure that Lists is selected in the menu bar on the left

4. Locate the list you want to update and select it

5. Ensure that Subscribers is selected from the menu on the left

6. Select all the active email addresses in the list by pressing the checkbox next to email addresses in the header of the table.

You can remove a selection of individual adresses instead of all of them by selecting the checkbox to the left of each row.

7. Select Move to Deleted from the options bar that pops up at the top of the screen

Adding emails to the list 

1. Log into Campaign Monitor 

2. Select Lists & Subscribers from the navigation bar

3. Ensure that Lists is selected in the menu bar on the left

4. Locate the list you want to update and select it

5. If you are updating the Current Volunteers list, delete any existing emails following the steps above.

6. Ensure that Subscribers is selected from the menu on the left

7. Press the Add new subscribers button at the top. This will take you to a new page.

8. You can populate the list by uploading a csv or copy and pasting thelist with one entry per line. E.g.

 Email address1
      Email address2

     you can have multiple columns per entry as well, like this
Name1, Email address1
Name2, Email address2

9. If you are editing the Current Volunteers list, the data will come from responses to the Google Form sent out to tutors.

10. Press the Next  button at the top right and Campaign monitor will process the data

11. If your data has more than one field per row, you will need to select the Columnn headers

12. Once the data is processed, there will be an important message on the bottom left of the screen. 

13. If it says x subscribers were successfully added then that means everything is good.
    If it says x were processed, view the report, that means some of the emails might be on the suppressed list. Click on View the Report  for further information and then follow these instructions to resolve the issue.